Satin Shower and Deep Conditioning Cap Navy and Gold

If for any reason you are dissatisfied with your purchase, please contact us. Exchanges and refunds will be honored if the undamaged product is returned within 7 business days of the USPS delivery date.

As items are made to order, exchanges or order cancellations will not be allowed once the order is placed. All orders are considered final. Exchanges will be granted for undamaged items after delivery only.

As our handcrafted items are made to order, processing can take up to 7 business days. Once processing is complete, an email notification is sent with USPS tracking information.​ Please note that BYOC's processing time is separate from USPS's delivery timeframe.

BYOC typically ships via USPS. If there is a delay with shipment, please reach out to us within 14 days. BYOC will need to contact USPS on the next available business day to verify tracking information. If we are unable to locate your package with the GPS tracking system, BYOC will reship the order. This excludes package delays/returns due to an insufficient or incomplete address. 

Please be sure to verify the mailing address on every order. Please be sure to add any apartment or suite number if applicable. BYOC will NOT cover the cost of reshipping a returned order due to an incorrect/insufficient address. If an order is returned due to an insufficient/incorrect address, customers may request a refund or pay an additional shipping fee.